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15 јан 14:13

Stalan posao Customer Services Assistant

ITS – Objavio ITSBilo gde

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Opis posla

Job Description

1)    Supporting a Dealer manager through:
Receiving Quotation request form and turning them into quotes by liaising with account manager & technical department
Answering incoming dealer sales / pre-sales calls when the given Dealer Channel Manager is not available.
Calling key contacts at dealers to make them aware of our services.

2)    Invoicing using our invoicing system – checking received orders and making sure that they correspond with the quotes before invoicing the customer. Recording this on webCRM and creating maintenance leads for every system and small ticket items maintenance contract-

3)    Maintenance:
Issuing maintenance renewal, email reminders and chasing by phone
Ensuring invoices are sent out promptly and correctly.
Making sure that all maintenance leads are up to date
Informing Technical Support/Customer Services when maintenance is renewed to   order licence key for 3rd party software using webCRM
Updating licence programs with expired or renewed maintenance for ITS software
Ensuring all maintenance reports are up to date & keep maintenance files in good order.

4)    Post Sales Care
Confirming Orders Received –  Making sure that everybody is aware that order is received and setting up the recall for the relevant department

5)    General administration.

6)    Enforcing the proper use of in-house customer database

7)    You will also be required to keep good records on customer profiles, deal with suppliers, telephone work, photocopying, filing and any other general office duties as they might arise.  You may be required to carry out other work within the company from time to time as the company must be flexible in order to be able to adapt to the market conditions and customer requirements.

However, the obligations upon you will inevitably vary and develop and the Employer reserves the right at any time during your employment to require you to undertake any duties, which fall within your capabilities. The Employer also reserves the right to require you to attend exhibitions or training courses and to require you to remain away from home for such period as is reasonably necessary to comply with this requirement.

Key Skills:
Essential
Good communication skills with a high standard of spoken and written English
Initiative and strive to improve constantly
Ability to value work and processes and suggest improvements when necessary
Flexibility
Assertiveness with understanding of people
To be numerate
Fully experienced in a business to business environment
At Least Intermediate Excel, Word and Outlook proficiency
Minimum of 40 wpm typing ability

Desirable
Advanced Microsoft Office skills
Understanding of software licensing

INFO TECHNOLOGY SUPPLY LTD
The company:
ITS is an independently run firm established in 1988, headquartered in the United Kingdom, Harrow, Middlesex with operations throughout Europe and North America. ITS has a global presence with customers across five continents.
We are a leading software development company specialising in access management, booking systems, cost recovery, desktop management utilities, greener computing and track and control solutions. ITS also has various partnerships that have been carefully selected to guarantee we only supply high calibre software and hardware solutions ensuring that our customers’ expectations are met while our ethic of only providing quality, reliable systems is maintained. Please visit www.itsltduk.com for more details on our company and product portfolio.

ITS is both an ISO 9001:2008 and Investors in People certified company

ITS requires an enthusiastic detail orientated individual to join the Customer Services team and provide high quality pre-sales support Dealer channel manager. Excellent written and spoken English is essential.

Kako se prijaviti

Please send your application and CV to: Human Resources, hr@itsltduk.com

Kategorije poslova: Informacione tehnologije. Tipovi posla: Stalan posao. Plata: 60,000 - 80,000.

1596 ukupno pregleda, 2 danas






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